Shipping, Return, & Privacy Policies

How We Ship
Products are shipped direct from the manufacturer. Without the expense of buildings, inventory and staff, we save money and pass it on to you. We generally ship standard UPS or FedEx Ground. Occasionally we may elect a better method. Sorry, we cannot ship to PO Boxes.

Where We Ship
Standard: Contiguous US
Alaska, Hawaii & International: We can ship almost anywhere in the world. For Alaska, Hawaii or International, please email us SandiesGalley@Gmail.com with your address and the product(s) and we will reply with shipping costs.

Shipping Times

UPS and FedEx Ground are normally 2-5 business days. Most items are shipped within 1-3 of days of order receipt. However, shipping direct from the manufacturer can be as much as 7 business days because of seasonal backlogs, closings for shows, etc, although this is rare. If there is a delay because of a backorder, we will notify you as soon as possible. Second day Air is available upon request by email to SandiesGalley@Gmail.com.

Damaged Shipments
Products are shipped and properly packaged and protected. Damage in transit is the responsibility of the carrier and is insured by them. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection. Claims for missing items or errors in shipment must be reported within 5 days of order receipt to: SandiesGalley@Gmail.com.

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Returns

Defective Products: If your product is received defective, please contact us for instructions. All products we carry are guaranteed to be free from manufacturer’s defects.

Other Returns: Each manufacturer has their own return policy. Items are subject to a 15% minimum restocking fee. Returned items must be in original condition, in original packaging, unused, re-salable, with all documentation intact to be eligible for refund or credit. You must email SandiesGalley@Gmail.com and we will request a return authorization number from the Manufacturer. More specific return information is available from the manufacturer as follows.

Manufacturers Returns Policies
Galleyware Company http://www.galleyware.com/index.cfm?fuseaction=trees.pageDetails&p=232-17-431
Sandies Galley Cookbooks. Cookbooks are not returnable unless defective. SandiesGalley@Gmail.com

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Privacy Policy-Security
We always use Industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.  Any page on our site that handles sensitive information, such as your credit card number, is securely encrypted using the Secure Sockets layer (SSL) protocol.

Visitor Identification
For each visitor to our website, our web server automatically recognizes the consumer’s domain name. We use cookies to store visitors preferences, record session information (such as items that consumers add to their shopping basket), record past activity at the site in order to provide better service when visitors return to the site, and to customize (when appropriate) web page content based on visitors’ browser type or other information that the visitor sends. This information is used for internal review and is then discarded. It is not shared with other organizations for commercial purposes.

Customer and Ship to Addressess
In order to place an order on sandiesgalley.com you will have to give us some personal information. This information includes billing and shipping addresses and telephone numbers. The billing information you provide is used for credit card authorization. The billing telephone is used, if at all, for communicating with you regarding questions or issues regarding the order. The shipping information you provide is used for product delivery. Sandies Galley and More does not sell or share the personal information you provide to us.

All customer orders including billing and shipping address as well as ship to addresses (other than your own information) are stored in our database.   We store these orders for customer service purposes such as returns or customer questions regarding products purchased.   We do not market customer e-mail addresses.

Customer Email Addresses
We ask for email addresses during the checkout process. This email address is used to communicate shipping information such as tracking numbers or delayed shipments. Email is our preferred method of communication with customers. By excluding your email address you deny yourself order and shipping confirmations.   We do not share or sell these email addresses.