Our products are shipped directly from the manufacturer to eliminate costly overhead and pass this savings on to you. Each manufacturer has it's own shipping and return policy. All shipping is insured. Shipping prices are for the contiguous United States. For other locations please email
SandiesGalley@Gmail.com for information. Products are usually shipped in 1-2 business days.
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Cookbooks
Shipped USPS Media Mail from Michigan. Delivery is usually 2-4 days, but on rare occasions can be up to 9 days around holidays.
Product Returns -
Cookbooks are not returnable unless damaged in shipment. Please call Sandie's Galley @ 989-297-0229 for authorization.
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Galleyware Products
Shipped FedEx or UPS Ground from Delaware
Product Returns -
A. Your satisfaction is Guaranteed. Products that are defective will be issued a full refund or credit. Please contact Sandies Galley for return details and authorization.
B. Products you wish to return will be accepted based on the following:
1. Returned items must be in original condition, in original packaging, unused, re-salable, with all documentation intact to be eligible for refund or credit.
2. With invoice in hand, please call Sandies Galley (989-297-0229). Galleyware will refuse all unauthorized returns.
3. Include a copy of the original invoice in the box.
4. Galleyware must receive the returned items within 30 days of your original receipt of the product to be eligible for a refund, less a 10% re-stocking fee or full credit towards Galleyware Products. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer's expense. Unclaimed ineligible return items will be disposed of after 30 days.
5. Send your package pre-paid and traceable to:
Galleyware Company
330 Water Street Suite 107
Newport, DE 19804
Package your return merchandise carefully. Credit will not be given for returned merchandise that incurred damage in transit to us. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges. Please allow up to 3 weeks for your return to be processed and the credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement.
Products are shipped and properly packaged and protected. D
amage in transit is the responsibility of the carrier and is insured. If a package appears damaged when you
receive it, indicate the condition of the package on your receipt from the carrier. If damage
is discovered upon opening the package, notify the carrier and Galleyware immediately. Damage
claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or errors in shipment must be reported within 5 days of order receipt
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Magma Products
Shipped FedEx or UPS Ground from California.
Product Returns -
Please follow the instructions below carefully to ensure your return is accepted and processed promptly:
1. Returned items must be in original condition, in original
packaging, unused, uninstalled and re-salable, with all documentation
intact to be eligible for refund or credit.
2. With invoice in hand, please call Magma for a Return Authorization
Number (RA#). A return authorization number will be provided for all
eligible returns. Magma will refuse all unauthorized returns.
3. Include a copy of the original invoice in the box. Include the
RA# on the invoice and on the shipping label.
4. Magma must receive the returned items within 30 days of your
original receipt of the product to be eligible for a full refund. Items
received between 31 and 60 days from date of receipt, or received
without a copy of an Invoice and RA# are subject to a 15% re-stocking fee,
and are eligible for store credit only. Returned items are subject to inspection
prior to issuance of refund or credit. Credits or exchanges cannot be
issued for used or incomplete returns. Items determined as ineligible for
credit can be shipped back to the customer upon request, at customer's
expense. Unclaimed ineligible return items will be disposed of
after 30 days.
5. Send your package pre-paid and traceable to:
Magma Products, Inc.
3940 Pixie Avenue
Lakewood, Ca 90712
502-627-0550
Package your return merchandise carefully. Credit will not be given for returned merchandise
that incurred damage in transit to us. We do not accept returns shipped to us "COD Freight", nor
do we pay outgoing freight charges. Please allow up to 3 weeks for your return to be processed
and the credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your
Credit Card statement.
You are responsible for filing any claims with the carriers for damage and/or lost
shipments. Products are shipped and properly packaged and protected. D
amage in transit is the responsibility of the carrier. If a package appears damaged when you
receive it, indicate the condition of the package on your receipt from the carrier. If damage
is discovered upon opening the package, notify the carrier and Magma immediately. Damage
claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or errors in shipment must be reported within 5 days of order receipt
.